FAQ

You will be able to attend the courses you have chosen only when you receive the confirmation email from Adecco Associates <associates@adecco.it> with Subject: PAC_ Adecco Project Start. It is necessary to wait for the technical times for the activation of the project.

If you use a Libero email box, this prevents you from receiving emails from PHYD.

To fix the situation follow this procedure:

• How to disable or delete blocked senders filter - Free Help
• How to Unblock a Blocked Sender - Free Help
• How to disable or delete blocked senders filter - Free Help
• Spam - Libero Help

Contact supporto@phyd.com and attach the screenshot showing the completion of the last module of the course or the score obtained in the final test, taking care to also include the frame of your browser.

Remember that the supported browser is Chrome, and we recommend that you update it and clear your history and cache. In 24 hours you will be able to download your certificate of participation.

IMPORTANT! Only complete requests with the screenshot showing the completion of the course will be processed.

Contact supporto@phyd.com, attaching the screenshot that shows the completion of the form that does not update. In this way our technicians will update it manually.

Remember that the supported browser is Chrome, and we recommend that you update it and clear the history and cache. In 24 hours you will be able to download your certificate of participation.

IMPORTANT! Only complete requests with the screenshot that shows the finalization of the course will be processed.

• It is possible that you signed up with an email address other than your official company email address, therefore you are not a PHYD Organizations user. Contact supporto@phyd.com to resolve the issue.
• It is possible that you are looking for content that has not been selected by your company, to which you therefore do not have access. Contact your company for clarification.
• If you have joined the PAC project and have chosen the courses, you can start attending them once you receive the confirmation email from Adecco Associates <associates@adecco.it> with Subject: PAC Project Start_ Adecco. It is necessary to wait for the technical times for the activation of the project.
• If your case does not correspond to the two cases listed above, contact supporto@phyd.com  providing information about it. For each report, always remember the email you use to access PHYD and send us a screenshot of the problem, taking care to also include the frame of your browser.  Remember that the supported browser is Chrome, and we recommend that you update it and clear the history and cache.

For each report, always remember the email you use to access PHYD, and send us a screenshot of the problem, taking care to also include the frame of your browser.  Remember that the supported browser is Chrome, and we recommend that you update it and clear your history and cache.

Timing:  
We take charge of emails that arrive at supporto@phyd.com on weekdays, from Monday to Friday, from 9:00 to 18:00.

The courses provided by the PAC Project are activated one at a time. New courses will be activated only after the expiration date of the last activated course (about 30 days after activation). Therefore, if you have finished a course, you will only need to wait for the technical times and receive a confirmation email from Adecco Associates associates@adecco.it with the notification of the activation of the new course.

If the waiting times exceed those expected, we recommend contacting your Adecco Branch, which will make sure to check the status of the course and give you feedback as soon as possible.

The courses are in Asynchronous FAD mode, that is, it is a distance learning course (16/max 20 hours) recorded and can be done remotely, in completely digital mode. The course expiry date is indicated in the Training Agreement.